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You have just been surfing the internet when suddenly a small error message appears: “No Internet, Secured”. It’s a weird and cryptic message, but it’s perfectly clear that your internet connection has stopped working.

Web pages won’t open and you can’t download anything! What is happening? It’s actually much simpler than you might think.

What does “no internet, secured” even mean?

If you don’t know much about how your internet connection works, this can be a rather confusing message. However, it makes perfect sense when you think about it.

You see, your computer is not directly connected to the internet. Instead, you have a device such as a network router that relays information to the Wide Area Network (WAN) outside your home. However, your computer is also connected to all the other devices that the router controls in your home. This is known as the Local Area Network (LAN) and this network will continue to work even if something goes wrong with your internet connection.

So the status message “No Internet, Secure” simply means that your Wi-Fi connection to the router is OK and encrypted correctly (“Secured”), but there is no Internet connection from your home router to the outside world (“No Internet”). To solve this problem, we need to determine exactly why the Internet connection has been lost.

1. It could be a malfunction

The most common reason you see this error is because your internet connection from the ISP is not available. This is not your fault and it means there is nothing wrong on your side. The easiest way to check this is to see if you have an internet connection through another device on the same router.

If you can access the internet through another device such as your smartphone, but not your Windows 10 PC, then you know that the problem must be with your computer and not with the internet connection.

2. Reset your ISP connection

If you use fiber or DSL, you can sometimes request a connection reset from the ISP. How you do this depends on the ISP. You may have an app, a support email, or a phone number. Regardless of the channel you choose to request, this is a good first step if your internet connection is really down.

3. Are you connected to the right network?

It might be a silly detail, but make sure you’re connected to the right Wi-Fi network before poking around looking for a solution. You may have accidentally connected to a Wi-Fi network that does not have an Internet connection. Maybe you have a GoPro that you left behind or a mobile hotspot that doesn’t have a SIM card in it.

4. Reset Your Router (and Your Computer)

Before touching your Windows 10 computer, disconnect the power from your router, leave it off for a few minutes, and then reconnect it. In our experience, this simple trick fixes most “No Internet, Secure” errors.

While you’re at it, also restart your computer. It can’t hurt and this also has a chance to solve the problem without further effort.

5. Switch from Wi-Fi to Ethernet

Since this error is WiFi specific, it could be a problem with your actual WiFi hardware or software. Try connecting the Windows 10 computer to the router via Ethernet instead. If the internet connection starts working, it is a sign that the problem is with the WiFi hardware, network drivers, or how WiFi is configured on the computer or the router itself.

6. Run the Network Troubleshooter

If there’s a configuration issue on your Windows 10 computer itself, you can quickly get to the bottom of it by using Windows’ proprietary networking troubleshooter. This is the fastest way to do it:

  1. Open the start menu
  2. Type in the search bar Find and solve network problems
  3. Once it appears, select it.
  1. Select Next one to run the troubleshooter.

It will report when the troubleshooter is finished. If at all possible, it will tell you that problems have been found and repaired. Hopefully that will solve your internet connection problem. Alternatively, it can tell you what is wrong, but not be able to fix it. In that case, you should use that information to further inform your troubleshooting efforts.

7. Release and Renew IP and Flush Your DNS

This error is often caused by IP address issues and a quick way to fix it is to release the computer in question with the IP address assigned to it by the router. Then your computer will simply ask the router for a new IP address – one that hopefully has no conflicts. For good measure, you should also clear the DNS cache. All this is accomplished by using the IPconfig utility through the Windows 10 Command Prompt.

Read Releasing and Renewing an IP Address for detailed instructions. You’ll learn how to do this from the Windows Command Prompt and just about any other device you can think of!

Have a look at How To Fix Cannot Renew IP Address” in Windows if you get that error when trying to release and renew your IP address.

Finally, to flush your DNS cache, do this:

  1. Right click on the Start button and select Windows Powershell (Administrator)
  2. Type ipconfig /flushdns and press Enter

Your computer’s DNS cache will now be cleared. Hopefully all IP related issues have been fixed as well.

8. Roll back the latest Windows update

We have seen some cases where this particular issue seems to be caused by a broken Windows update. It’s impossible to tell if this is just a case of intermittent issues related to updates. Still, it doesn’t hurt to roll back the most recent Windows update to see if it makes any difference and fixes the error.

To uninstall the latest Windows update, do the following:

  1. Open the Home menu and then select the gear icon to open Windows Settings
  2. Then select Update & Security
  3. Select the Restore tab
  4. To search Go back to the previous version of Windows 10
  5. Select Get started
  6. Now follow the wizard to complete the rollback process.

If your last Windows update was somehow related to the error, it should all work again. Keep in mind that Windows does not keep the update recovery data indefinitely. So if it’s been a long time since your last update, you may not be able to roll back the update. That said, if the update wasn’t recent, it probably has nothing to do with your problem anyway.

9. Roll back network drivers

From time to time, Windows may update your network drivers, which in rare cases can cause problems. You can roll back your WiFi or Ethernet card driver to the previous version which worked fine quite simply. For instructions, see Rolling back a driver in Windows 10.

Get more help

Hopefully, the simple set of tips above will get your internet connection back to normal in no time. However, in case you didn’t find the help you needed, you can also read Troubleshooting Tips When Your Internet Is Connected But Not Working

In that article, we’ll cover some more possible causes of the problem and look at issues like IP address conflicts in more detail than we do here.

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