It’s frustrating when Outlook keeps asking for a password despite entering it multiple times in the app. If the problem persists for longer, it can really drive you crazy as you have to enter your password every time you click on something in the app.
There are several reasons why it keeps asking you to enter your password. Perhaps your profile is configured to authenticate you every time you send an email. Or maybe your profile is corrupted and causing the problem.
Anyway, there are a few checks and solutions available to try to get rid of the error in Outlook on your computer.
Remove your credentials from the Credentials Manager
If you don’t already know, your Windows PC comes with the name Credential Manager that allows you to store and manage login details for various services. It also stores usernames and passwords for your Outlook account. Sometimes this saved data can interfere with the app’s operation and cause Outlook to keep asking for the password.
To solve it, all you need to do is clear your Outlook logins in the Credentials Manager on your PC.
- Use the Cortana search to search for and access Control panel†
- click on User Accounts on the next screen.
- Select the option that says: Credential Manager†
- Click on the Windows Credentials tab, because that’s where your Outlook logins are stored.
- Go through the saved logins and find the ones who have the floor Outlook in their name. Then open each of these and click remove to remove them from your computer.
- launch Outlook and your problem should be solved.
Enable Remember password option
Many sites and apps offer you the function of: remember your password so you don’t have to enter it every time you open the site or app. Outlook has that feature too, and you or someone else may have disabled the option to remember your password.
That might be why Outlook keeps asking for your password, and enabling the option should fix it for you.
- Open Control panel using the Cortana search on your PC.
- Click on the User Accounts option on the next screen.
- A box will appear on your screen. Click on the button with the text Email accounts to view your accounts.
- Select your Outlook email account from the list and click Change†
- On the next screen, under the Credentials section, you will see an option that says Remember password† Check the option so that it is enabled and click Next one to save the changes.
Disable the Always ask to sign in option
If you use an Exchange email account with Outlook, there is an option that allows Outlook to ask for your password every time you try to open it. If you haven’t disabled the option or are unsure about it, disabling it should probably fix the problem for you.
- Open Control panel from the Cortana search on your computer.
- Search Mail using the control panel search box and click on the only result that appears on your screen.
- Click on the Email accounts to view your accounts.
- Choose your account from the list and then click the Change button at the top.
- You will find a button with the text More settings on the next screen. Click it to open more settings.
- Go to the Safety tab and uncheck the option that says: Always ask for login details†
Create and use a new Outlook profile
Outlook uses the profile method to distinguish one user from another. If there is an issue with the profile being used in the app, creating and using a new profile should fix it for you.
Create a new Outlook profile is quite simple and can be done from within the app itself.
- Start the Outlook app on your PC and click the File menu.
- Click on the Account settings option and choose Manage profiles† Allows you to manage your Outlook profiles.
- Click on the View Profiles on the next screen to view your profiles.
- You will see your current and any other profiles available for Outlook on your screen. To add a new profile, click on the button that says To add†
- Enter a name for your new profile and click Okay† You can use just about any name you want for your new profile.
- Go back to the File menu in Outlook and click Account settings† This time, choose the option that says: Change profile†
- You need to reboot Outlook to use a new profile with it.
Update your Outlook version
An old version of Outlook can also be one of the reasons why Outlook keeps asking for your password. Old versions often contain bugs and issues that have been fixed in the newer versions.
Updating your Outlook to the latest version should solve the problem for you.
- Start the Outlook app on your computer.
- Click on the File menu at the top if you’re not there yet.
- Select Office account from the left sidebar on your screen.
- You will see several options in the right pane. Select the one that says: Update options and choose Update now†
- You can then download and install the available updates for the app.
- If you don’t see the update option, choose Enable updates of the Update options menu. It will enable the updates that were previously disabled for the app.
Start Outlook in Safe Mode
Finally, if nothing works, you can try opening the app in safe mode and see if Outlook still asks for your password. Safe mode disables all non-essential items in the app, so if there is an issue with an element, ignore it and start the app anyway.
- Find the Outlook shortcut icon wherever it is on your computer.
- Press and hold the Ctrl key on your keyboard and double click on the Outlook shortcut.
- You will be asked if you want to start the app in safe mode. click on Yes and continue.
- If safe mode doesn’t ask for your password, you can assume that one or more of the add-ons installed in the app are causing the problem. You may want to check them and remove the ones you find suspicious.
Having to enter your password every time you do something in Outlook is very annoying and you want to get rid of that as soon as possible. Hopefully, with several available methods, you can solve the problem and never get password prompts in Outlook on your computer again.
If we helped you fix the problem on your computer, we’d like to know. Let us know in the comments below.