How to fix “There was a problem resetting your PC” on Windows

Resetting your PC should be the ultimate troubleshooting solution that fixes most system glitches on Windows. But what happens if your PC doesn’t reset? You can use other built-in tools to diagnose and fix the problem.

If your PC continues to display the “There was a problem resetting your PC” error message when you try to reinstall Windows, the solutions below should resolve the issue.

In addition to system file corruption, sudden power failure can also interrupt the PC reset process. Windows cannot reset your PC on battery power. Thus, Windows may display this error if you accidentally disconnect the charger from your laptop while performing a reset.

In this case, we recommend that you restart your computer on AC power and try the “Reset this PC” tool again. If the error message persists, use the troubleshooting steps below.

Workaround: Use the “Fresh Start” Tool

“Fresh Start” is what the “Reset This PC” functionality was in older versions of Windows. Microsoft renamed the “Fresh Start” feature to “Reset this PC” with the launch of Windows 10 version 2004. Interestingly, you can still access the “Fresh Restart” feature from the Command Prompt.

If you cannot reset your PC from the Settings menu, try using the “Fresh Start” tool.

Resetting your computer through Fresh Start will remove installed apps and other third-party components. Windows will also reset some system configurations and preferences to factory settings. Your personal files, on the other hand, remain untouched.

  1. Right-click the Start menu icon (or press Windows keyX) and select Command Prompt (Admin)
  1. To stick systemreset.exe -cleanpc in the terminal and press Enter
  1. Select Next one on the Fresh Start interface to continue.
  1. The Fresh Start tool displays a list of applications that will be removed from your computer by the reset operation. Scroll through the apps and select Next one continue.

Windows will create an HTML document (named “Uninstalled Apps”) on the desktop after the system reset process.

This document also lists the apps that were removed during the reset of your PC, so you know which apps to reinstall.

  1. Select the Get started button to reset your PC. It is important to connect your device to a power source before clicking Get started

If you still can’t reset your PC using Fresh Start, continue to the next troubleshooting step to check for file system corruption.

Check for system file corruption

File corruption is another common cause of “There was a problem resetting your PC” error for Windows Reset. Run the System File Checker (SFC) tool to find and repair corrupted operating system files on your PC.

  1. Press Windows keyX and select Command Prompt (Admin) in the Quick access menu.
  2. Paste or type DISM /Online /Clean-Image /RestoreHealth in the terminal window and press Enter

Note that it takes a few minutes to run the Deployment Image Servicing and Management (DISM) command. Windows scans your computer for corruption during the process and replaces damaged system files with stable copies obtained from Microsoft’s update servers. Connect your PC to the Internet before running the command.

  1. To stick sfc /scannow in the terminal and press Enter

The above command also activates the Windows System File Checker (SFC) to scan for missing and corrupt system files. The scan time can take minutes or hours, depending on the size of your PC’s storage space and the number of files.

  1. Restart your computer and try the “Reset this PC” recovery program.

Re-enable REAgentC.exe

The REAgentC.exe tool powers the Windows Recovery Environment (Windows RE), which in turn enables the reset and recovery operations on your PC. If Windows RE is damaged or disabled, you may experience problems resetting your computer, performing a system recovery, and using other recovery tools.

Follow the steps below to re-enable the Windows Recovery Environment.

  1. Right-click the Start menu icon (or press Windows keyX) and select Command Prompt (Admin)
  2. To stick Reagent sc /disable in the terminal and press Enter

That will disable any active recovery image. Proceed to the next step when you get the “Operation Successful” message.

  1. Paste afterwards Reagentc /enable in the terminal and press Enter
  1. Close the Command Prompt window and try resetting your PC again.

Perform a System Restore

If you’re still getting the “There was a problem resetting your PC” error, try restoring your computer to an earlier state. But first you need the System protection feature enabled on your PC† That will prompt Windows to automatically create a restore point once a week.

If a malicious program or corrupt registry files is causing the Windows reset error, perform a system restore can solve this problem.

  1. Type recovery in the Windows search bar and select the recovery option in the left pane of the Control Panel.
  1. Select Open System Restore on the Advanced Recovery Tools page.
  1. Windows will recommend and pre-select the most recent restore point. Select Next one to restore the system files and settings in that restore point.

Or select Choose another restore point and select Next one to choose an older restore point.

  1. Confirm your selection and select Finish to start the recovery process.

The System Restore utility will restart your computer to apply the changes. So make sure to close all apps and files so you don’t lose any unsaved data.

Try Other Windows Reset Techniques

If the error persists, consider resetting Windows using a bootable USB drive or Windows installation media. Refer to this tutorial on how to wipe and reinstall Windows for other ways to reset your PC.

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