While antivirus programs often work flawlessly, there are instances when they work abnormally. Multiple Windows users report that antivirus programs (especially Avast and AVG) display a “Win32:BogEnt” or “Win32:BogEnt” [Susp.]” error while installing or updating Steam games. This error means that the antivirus has deleted or quarantined a file it suspects to be malicious from your computer.
Often the error is a false positive warning, that is, the file is safe, but the antivirus thinks otherwise. However, you should not rule out the possibility that the file is a virus or malicious software. We will show you how to check the authenticity and legitimacy of the quarantined file. That will tell you whether the threat warning “Win32:BogEnt” is true or false positive.
Remark: The troubleshooting tips and solutions in this post apply to Avast and AVG antivirus software.
Using web-based virus scanners
When your antivirus software displays a “Win32: BogEnt” warning, it should display the location of the alleged threat file on your PC. Launch the file explorer, navigate to the file path and upload the file to a online virus scanner† If you don’t find the file in its original location, your antivirus probably moved it somewhere else. Check the “Quarantine” or “Threat History” section of your antivirus program and restore the file.
We recommend uploading the file to different virus scanning websites and comparing the results. If the scan results are negative, don’t worry. Otherwise, delete the file from your computer immediately. After that, you should rescan your computer with the same antivirus that issued the threat warning to make sure there are no more malicious files on your PC.
Try a different antivirus program
Antiviruses have different malware detection systems. So an antivirus program can mark a file as a threat, while the same file goes undetected in another security tool. If your antivirus continues to issue the threat warning “Win32: BogEnt”, scan the affected file with another malware scanner from another company†
If several security tools mark the same file as a threat, it is indeed a threat. In that case, delete the file permanently from your PC.
Scan your PC with Windows Security
Microsoft’s built-in “Windows Security” (or Windows Defender) zaps malware faster and better than third-party solutions. The tool has become more effective and better at removing major forms of malicious tools from Windows devices. Windows 10 does not require an antivirus program.
If the antivirus software continues to display the “Win32: BogEnt” warning, run a full system scan with Windows Defender.
- Go to Settings † Update & Security † Windows Security † Virus & Threat Protection and select Scan options†
- Select the Full scan option and click on the Scan now knob.
A full system scan runs in the background and takes more than an hour. The more data (files, folders, active tasks and processes, etc.) you have on your computer, the longer the scan will take.
If the problem persists after the system scan, try running an offline scan. Return to the Windows security menu (see step 1), select Microsoft Defender Offline Scan, and click Scan now†
An offline scan will reboot your computer and take about 15-20 minutes. Make sure to close all running applications and save your files before running the offline scan.
If Windows Defender also quarantines/deletes the file (check C:\ProgramData\Microsoft\Windows Defender\Quarantine), then it is really a threat to your computer. If the file passes Windows Defender’s scan, but your antivirus continues to flag it as a threat, update to the latest version.
Update your antivirus
An outdated or buggy antivirus may mistakenly mark legitimate files and programs as threats. If other security software confirms the file’s safety, but the “Win32: BogEnt” error starts again, check the antivirus settings menu for available or pending updates. You should also update the virus definitions – signature files that help an antivirus program detect malicious programs.
For Avast and AVG, go to Settings † General † Update and click on both Check for updates tests.
Create an exclusion rule for your antivirus program
An “exclusion rule” or “exclusion list” instructs your antivirus to skip affected files during security scans. Excluding files in AVG and Avast follows similar steps because: the same company runs both software† They have similar interfaces and run on the same security engine.
- Launch AVG or Avast on your computer, click the hamburger menu iconand select Settings†
- go to General † Exceptions and click on the Add exceptions knob.
- Enter the file path shown in the Win32:BogEnt warning and click Add exception†
You can also use AVG’s advanced exception utility to exclude the file from all security scans.
- Return to the “Exceptions” page (see step 2) and select Add Advanced Exception†
- Go to the File directory section, paste the file path into the dialog box and select Submit†
Restart your computer
Shutting down your PC and turning it back on may resolve the issue. Close all running programs, press the Windows keyClick on the Power iconand select Restarting† You can also press Windows key † Xselect Exit or Sign Outand select Restarting†
Remove the antivirus
As mentioned before, the Windows Security tool (or Windows Defender) provides adequate protection against common malware. If none of the troubleshooting tips solve the problem, remove the antivirus from your computer.
- Right click on the Start menu icon or press Windows key † X to open the Quick access menu.
- Select Apps and Features†
- Scroll through the list of applications, select the antivirus and select the remove knob.
- Select remove again.
- Windows may launch the antivirus and ask you to confirm the removal within the program. Select remove continue.
Make sure to restart your PC afterwards. This will remove the leftover files, folders and other related data from the software.
One more thing: Enable Windows Defender while uninstalling your third-party antivirus solution. Leaving your PC unprotected without a security system is quite risky.
go to Settings † Update & Security † Windows Security † Virus & Threat Protection † Manage settings (Virus & threat protection settings) > and enable Real-time protection†
Make sure that the tool also uses the latest security information. This allows Windows Defender to protect your device against the latest threats.
In the Windows security app, check the “Virus & threat protection updates” section and click Check for updates†
In summary, Windows Defender is a comprehensive security tool that offers adequate protection against malware. But if you choose to stick with third-party antivirus programs, the above troubleshooting tips should stop the threat warning “WIN32: BogEnt”.